The Information Technology Support program prepares you to build, support, and troubleshoot the technology that organizations rely on every day, and to do it with the customer-service skills that set great IT professionals apart. You'll spend time in hands-on labs and have access to internships with active employer partners, so you graduate ready to step into the workforce. By the time you finish, you'll be able to:
Assemble, configure, and maintain PCs, laptops, and mobile devices
Diagnose and resolve hardware, software, and network problems
Build and support small wired and wireless networks
Work confidently with Windows, macOS, and Linux operating systems
Apply core security practices to protect devices, data, and networks
Use virtualization and cloud computing tools
Deliver tier 1 help desk support using ticketing systems, knowledge bases, and remote support tools
Communicate clearly and professionally with customers and end users
Document problems, solutions, and procedures
Prepare for industry-recognized certifications, starting with CompTIA A+
Career Options
Almost every organization depends on IT support professionals to keep its technology running. That makes graduates of this program valuable across virtually every industry. You'll be prepared for roles such as:
Help Desk Technician
IT Support Specialist
Desktop Support Technician
Technical Support Specialist
Service Desk Analyst
Computer User Support Specialist
Field Service Technician
IT Technician
Many graduates head straight into the workforce after earning their credential. If you'd like to keep going, the associate degree can also serve as a foundation for continuing toward a bachelor's degree.
IT SUPPORT TOOLKIT
Leverage our Toolkit to access resources and information related to educational opportunities, competitions, certifications, programming languages, tools, blogs, forums, projects, volunteering, freelancing, events, professional associations, and jobs in IT Support.
Degree Types Offered
Credential Type
Associate Degree – Career-Ready Degree
Long-Term Certificate
– known as a Technical Certificate (TC)
Short-Term Certificate
– known as a Certificate (CT)
Note: Program availability varies by location and not all program tracks are offered at each campus/location.
Affiliated Partners
Information Technology Support is an important part of keeping businesses and people's everyday lives moving given our reliance on technology. To make sure our students are as successful as possible, ĢƵios teaches on some of the most relevant systems in the industry, including:
Associate Degree – Career-Ready Degree
The AAS in Information Technology Support is our most complete IT support credential. A 60-credit-hour degree that covers the full range of skills needed to launch a professional career in computer technology.You'll learn to build and troubleshoot hardware, support operating systems and small networks, apply security best practices, and deliver excellent customer support, while also studying IT project management and data fundamentals. Hands-on labs and certification preparation (starting with CompTIA A+) are built in, and 8 elective credits let you specialize in areas such as networking, cybersecurity, cloud technologies, or the Internet of Things. As a degree, it also lays the groundwork for transferring toward a bachelor's program.
Students must take 60 credit hours to graduate from the AAS in Information Technology Support program. This typically takes four semesters to complete.
Earn a Certificate on the Way to Your AAS
A recommended path to the associate degree in Information Technology Support is to complete one or more of the two certificates offered by ĢƵios while working toward the degree. The certificates are designed to provide gateways toward entry-level IT careers, so you can begin working quickly. You may then choose to pursue a credential that requires more credits and time in order to learn more and move up in your professional career. You can apply the credits from your certificate to your higher-level credential at ĢƵios to make the most of your time and tuition.
Required Courses
AAS Information Technology Support graduates must complete a total of 60 credit hours:
Student Outcomes (SOs) are the competencies that ĢƵios students should
be well versed in upon graduating from the program.
Close
Long-Term Certificate
known as a Technical Certificate (TC)
The IT Infrastructure and Operations Technical Certificate is a 32-credit-hour credential that pairs strong technical training with a foundation of general education coursework. Alongside the core IT supportskills, you'll go deeper into Linux, virtualization, and enterprise computing, and prepare for the CompTIA A+ certification. It's a natural step up from the Certificate, and every course counts toward the Information Technology Support AAS if you decide to continue.
The IT Infrastructure & Operations Technical Certificate can be completed in three semesters.
Building on Your Certificate
If your goal is to earn an associate degree in Information Technology Support, you can earn this certificate on your way. The certificate is designed to provide a gateway into entry-level Information Technology Support careers. That means you may be able to enter the workforce in your desired field even before you graduate, if your plan includes working while you’re in school.
Required Courses
The IT Infrastructure & Operations Technical Certificate graduates must complete a total of 32 credit hours.
Short-Term Certificate
known as a Certificate (CT)
The IT Infrastructure and Operations Certificate is a focused, 18-credit-hour credential designed to get you into the IT workforce quickly. It concentrates entirely on the technical core and includes preparation for the CompTIA A+ certification.It's the fastest way to gain marketable IT support skills, and every credit stacks directly into the Technical Certificate and the AAS.
The IT Infrastructure & Operations Certificate can be completed in two semesters, or about one year.
Building on Your Certificate
If your goal is to earn an associate degree in Information Technology Support, you can earn this certificate on your way. The certificate is designed to provide a gateway into entry-level IT careers. That means you may be able to enter the workforce in your desired field even before you graduate, if your plan includes working while you’re in school.
Required Courses
Graduates must complete a total of 18 credit hours.
Information Technology Support is offered at 23 ĢƵios locations in Indiana. Each location offers a unique combination of certificate and degree options:
IT support is one of the most accessible ways to begin a career in technology, andit's a great fit for people who like solving problems and helping others. You don't need prior experience, just curiosity and a willingness to learn.
You might thrive in IT support if you:
Enjoy figuring out why something isn't working and fixing it
Like helping people and explaining technical ideas in plain language
Are patient, organized, and good at following through
Are curious about how computers, networks, and devices work
Want a career that's in demand across nearly every industry
Like the idea of earning certifications that prove your skills
And because ĢƵios offers three stackable credentials, you can start where it makes sense for you without losing progress along the way.
Careers in Information Technology Support often involve:
Diagnosing and resolving hardware, software, and network issues.
Responding to support requests through a help desk or ticketing system.
Setting up, configuring, and maintaining computers and mobile devices.
Installing and updating software and operating systems.
Supporting small office networks and wireless connections.
Walking customers and coworkers through solutions in person, by phone, or online.
Documenting problems, fixes, and procedures.
Applying everyday security practices to protect systems and data.
Keeping technology running smoothly so everyone else can do their work.
Sound Like You?
If you identify with the traits above, informatics may be the path for you! Take the next step to get started or speak with your local advisor to learn more.
Prerequisite Courses for Information Technology Support
Information Technology Support students must demonstrate competency through appropriate assessment or earning a grade of “C” or better in at least one course from each of the following categories:
There is no expiration date for course credits that were earned in previous years from ĢƵios.
Transfer Credit for Prerequisite Courses
Prerequisite courses completed at colleges other than ĢƵios will only be considered for general education selection points if transfer credit has been awarded and courses appear on the ĢƵios transcript prior to the application deadline.
TR grades are not recognized by the online application. It is the applicant’s responsibility to ensure that transfer credit has been awarded and that TR grades are updated to transfer letter grades (TA, TB, TC) on their ĢƵios transcript.
It is recommended that college transcripts be submitted to the Registrar’s office for evaluation and transfer credit at least 4 weeks prior to the program application deadline to ensure adequate time for processing.
Information Technology Support Courses
Descriptions of Information Technology Support courses can be found in our online course catalog.
See when specific courses will be offered by searching our course list in Schedule Builder. First, select the semester you’re looking for and then enter the name of the course in the search bar.
If you’re a current student, upcoming courses are easy to find in Schedule Builder in
Course Formats
Information Technology Support courses are offered in person and online.
Applying to ĢƵios is Free & Easy
The ĢƵios application is free and easy—you don’t need a certain test score, GPA, or class rank to get started at ĢƵios. Applying takes about 10-15 minutes and can be completed entirely online.
No Application Deadlines
ĢƵios does not have a deadline for admission. Our 8-week class sessions start throughout the year—in January, March, June, August, and October—and there is no hard deadline for applying for any of the start dates. It's important, though, to apply early enough that you'll be able to complete all the degree planning, financial aid, and registration activities that need to happen before your first day. We recommend you apply about one month before you intend to start classes.See upcoming start dates
Steps to Apply
(1) Apply to ĢƵios
If you’ve never applied to ĢƵios before (or if it’s beentwo years since you last attended classes here), your first step is to apply to ĢƵios. You can apply online or in person. To apply in person, reach out toyour local admissions teamand arrange a meeting. Or, stop by any campus on any Tuesday forTuesdays@TheTechto receive personal assistance with applying and registering for classes.
After you submit your application, you'll be asked to upload documentation—such as SAT/ACT/PSAT scores or high school and college transcripts—that can assess your readiness for college-level coursework and help us make sure you are taking classes that are the right fit for you. How to upload assessment documents
If you don't have your scores or transcripts at your fingertips, don’t worry. Go ahead and submit your application. You can go back to at any time until the end of the term for which you applied.
(3) Look for a Confirmation Email
Once your application is processed, you will receive a confirmation email at the email address provided on your application. Typically the email will arrive within 1-2 business days of submission, but during peak processing periods (April-June) could take up to 5-10 business days.
The email will contain instructions on how to register for classes, as well as important information regarding your ĢƵios student portal (), tuition, payment options, and more.
(4) Create an Account in MyIvy
MyIvy is ĢƵios's online student portal. Students use MyIvy to check e-mail, register for classes, pay tuition, manage financial aid, get the latest news and announcements, and much more. MyIvy also contains "QuickLinks" to the ĢƵios websites and online tools you will use most often. Learn more about MyIvy
Before you can register for classes you will need to submit documentation or complete an assessment test. Your test scores can help us determine the best English and math starting classes for you.See the Test Score Course Placement Chart
If you submitted assessment documentation during the application process, your advisor will likely be able to work with those documents to determine course placement and you won't need to take any further steps. If you don't have any of those documents or the scores don't meet minimum thresholds, don’t worry! Your advisor will direct you to complete our freeKnowledge Assessmentto help develop your customized learning path to better prepare you for courses.
(6) Register for Classes
Once you have completed the steps above, you may register for classes. ĢƵios students register for courses using the Schedule Builder tool which can be accessed within. If you are a new, first-time ĢƵios student, we recommend that you meet withyour advisorwho will help you develop your Academic Completion Plan and help you sign up for courses that are the best fit for you.
For a complete list of registration steps, including detailed registration steps, deadlines, and information about holds, withdrawals, waitlists, and refunds, visit ourRegistration 101page.
(7) Pay Your Tuition
After registering for your courses, your bill can be viewed in youraccount > Student Dashboard- > View/Pay Balance. Payments can also be made in youraccount. For complete information about payments, including payment options, payment plans, how to make immediate payments, due dates, information about refunds, and more, visit ourPaymentspage.
Accredited Program
ĢƵios Columbus is proud to be pursuing accreditation by ABET, a nonprofit, non-governmental organization whose accreditation ensures a program's quality standards will produce graduates prepared to enter a global workforce. This accreditation is typically held by four-year universities, so it is well known in the industry and particularly beneficial to ĢƵios graduates when seeking out jobs.
Enrollment and Graduation Statistics for Information Technology Support Students
Dr. Funmi Olorunda Department Chair and Professor of Information Technology ĢƵios 345 S. High Street Muncie, IN 47305 463-260-1824 oolorunda@ivytech.edu
Alf Sanford III Faculty Advisor & Professor Cyber Security, Data Analytics, Network Infrastructure, Cloud Technologies asanford3@ivytech.edu (463)308-2583
William (Bill) Ruben Program Chair & Professor Computer Science, Informatics, Information Technology Support, Software Development wruben@ivytech.edu (463)308-1602
Kevin O'Neill Department Chair & Professor School of Information Technology & Visual Communications koneill16@ivytech.edu (463)308-2608
If you’re not yet an ĢƵios student, contact us at 1-888-489-5463 and we’ll be happy to help.
Current Students
Contact your academic advisor, who can answer any questions you have about the Information Technology Support program and your certificate and degree options.
Find Local Advising Contact Info
Don't see a nearby location?
Call 1-888-489-5463 and we'll get you started.
Advising Team Ginny Leonard, Senior Director for Academic Advising and Student Success Advisor for: Exploratory/Undecided students vleonard5@ivytech.edu
Dee Denton Advisor for: Nursing Interest and Health Science ddenton@ivytech.edu
Jake Brunsman Advisor for: General Studies, Liberal Arts and Education programs jbrunsman2@ivytech.edu
Will Parshley Advisor for: School of Public and Social Services, School of Information Technology and Psychology-AS TSAP wparshley@ivytech.edu
Zech Saenz Advisor for: School of Business, Logistic and Supply Chain Management, School of Advanced Manufacturing, Engineering and Applied Science zsaenz@ivytech.edu
Madison Advising Center
590 ĢƵios Drive
Madison, IN 47250
Fax 812-803-1953
Zoom Video Calls Call 812-803-1953 to make an appointment for a meeting via Zoom or join virtual drop-in hours as shown below.
Advising Team Tricia Miracle 463-207-5972 tmiracle2@ivytech.edu Text during business hours 812-510-3844 Virtual Drop-In Advising Hours: Wednesdays 9:00am-1:00pm & Thursdays 2:00pm-5:00pm
1 Source: US Department of Labor, Bureau of Labor Statistics. May 2024 State Occupational Employment and Wage Statistics: Indiana. (2025). Lightcast™, lightcast.io. Occupational Overview for Indiana, 2024-2025
2 Associate degree cost is determined by tuition for an in-state, full-time student. Certificate and technical certificate costs are determined by tuition for an in-state, part-time student. Additional fees may be applied. Visit the Tuition & Fees page to learn more.
