ĢƵios

Program Assistant TMP/ Supt Temp PT IVYCares

  • South Bend
  • Part time
  • Posted
  • Print
This position is a customer service intensive role within the Ivy Cares Center. In this position, the primary function is to provide assistance to the Director of Conduct and Student Resources: assisting with walk-in office patrons; answering phone calls; responding to emails; scheduling patron appointments; providing resource referrals and materials; and completing data entry and general office work. This position will also facilitate student use of the food pantry and loaner laptop program.

Duties and Responsibilities:

  • Greet students/ clients with warm reception at office and food pantry
  • Demonstrate strong customer service and student advocacy through a positive attitude of approachability, adaptability, strong problem-solving, and a desire to identify and support student success
  • Engage in behaviors that create an inclusive environment in which all people are valued and supported
  • Address student concerns/needs while displaying a high level of sensitivity to maintain the confidentiality of student information per FERPA
  • Maintain confidentiality at all times
  • Perform office duties including answering phones, responding to emails, scheduling appointments, filing, copying, scanning, and administrative duties as assigned
  • Answer questions, problem solve, and refer individuals to ĢƵios staff as appropriate
  • Maintain friendly, helpful “customer service” demeanor
  • Identify personal biases and work with the Director to overcome such barriers while working with clients
  • Develop working knowledge resources St. Joe Co., Marshall Co., and Elkhart Co. to ensure the basic needs of students are met
  • Develop understanding of community services/resources through outreach and research
  • Represent the College in a professional manner in interactions with community partner agencies
  • Effectively and safely express compassion and empathy while empowering clients to resolve needs.
  • Build a knowledge bank of campus and community resources/services

Compensation:$15.00/hr

General Qualifications:

  • Maintain Good Academic Standing.
  • Possess a cumulative GPA of 2.0 or greater
  • Use strong oral and communication skills
  • Display a professional appearance and demeanor
  • Must be reliable, punctual, and accountable
  • Work as a team member
  • Project a positive image for ĢƵios community
  • Demonstrate proficiency with Microsoft Office programs
  • Ability to be discreet, confidential, and respectful with all patron information
  • Maintain a flexible and creative approach to process improvement
  • Create a culture of care while assisting people of diverse economic, social, and ethnic backgrounds
  • Commit to following food safety guidelines
  • Manage emotions in a professional manner while working with students/ clients in crisis

ĢƵios is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, ĢƵios does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Job ID: JR0000106634